Order Policy

Poindexter's accepts the following Payment Methods:
American Express

Poindexter's currently only ships to addresses in the USA. We ship orders via UPS/FedEX/USPS. Most orders leave our warehouse within 1 business day.

Sales Tax
Sales tax is only required for orders shipping within our resident state. Therefore, all orders shipping within Tennessee will be charged the applicable sales tax.

All merchandise MUST be returned in original packaging and in resalable condition. No refund on special orders or items over 21 days old and no returns without an RGA (Returned Goods Authorization)#. Manufacturer.s warranty ONLY.

Restocking Fee
A 10% restocking fee will be applied to all non-defective returns. Shipping charges are non-refundable. For orders with Free Shipping, the original shipping charges will also now apply.

Order Changes
You may request a change to your order, provided your order has not already been processed and shipped. Please call during business hour to change your order.

Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Poindexter's shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Poindexter's shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Poindexter's shall immediately issue a credit to your credit card account in the amount of the charge.

Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Poindexter's reserves the right at any time after receipt of your order to accept or decline your order for any reason. Poindexter's reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item.

Customer Information
Any customer information including any email addresses received by Poindexter's will only be used in connection with your order, and will not be sold, or transferred to any third party. Periodically, Poindexter's may wish to communicate with customers via email or electronic newsletter, if for any reason you do not wish to receive email communications from Poindexter's, then you may send an email to newsletter@poindextersoutdoors.com with .remove from email list. in the subject, and you will not receive any further email communications from us.

Whether you are placing an order by phone or the internet, security is our number one priority. All on-line transactions are sent through our secure server and encrypted with 128-bit technology. Once the information is received through the internet or by phone, trusted authorized employees will process your payment, and make sure that your information is handled with the highest level of security.